Step 1: Review the Suspension Type
Before submitting a request:
- Login to your Business Profile Manager (https://business.google.com/)
- Check if it’s a soft suspension (you can still appear on Google but can’t manage the profile) or a hard suspension (profile is removed completely).
💡 Hard suspensions usually require more documentation.
Step 2: Audit Your Profile for Policy Violations
Common suspension reasons include:
- Inaccurate address or virtual office listings
- Keyword stuffing in business name
- Violations of categories (e.g. service-area business rules)
- Manager/owner located in another country (geo mismatch)
Fix anything suspicious before applying. Make sure:
- The address is correct and verifiable
- Business name matches exactly with government registration
- Categories are relevant and accurate
- No fake reviews or duplicate profiles exist
Step 3: Gather Documentation
Have all proof ready in PDF or image format. Include:
- Business registration certificate (from Govt. of India / MCA)
- Utility bill or lease agreement showing the business address
- Storefront photo (with signage and address visible)
- Business card or official letterhead
- Screenshot of suspended profile page (optional)
Step 4: Fill the Official Reinstatement Request Form
Go to:
🔗 https://support.google.com/business/troubleshooter/2690129
Fill out every field truthfully and accurately:
- Use your business domain email if possible (e.g., name@yourcompany.com)
- Paste your revised reinstatement letter into the description box
- Upload documents when prompted
Step 5: Be Clear and Polite in the Description Field
Paste your request letter (from the previous message) with clarity and without blaming Google, focusing on:
- Legitimacy of your business
- Your long-standing presence
- Willingness to fix anything if needed
Step 6: Track and Follow Up
- After submission, wait for 3–5 business days for a response.
- If no reply, follow up using the same support thread/email.
- Avoid submitting multiple forms, it can delay the process.
Extra Tips to Increase Your Chances:
- Use a business email rather than a Gmail/personal one
- Respond quickly to any Google Support reply
- Keep your tone professional and respectful
- Never threaten, beg, or be overly emotional in your response
To Whom It May Concern,
My name is [Your Full Name], and I am the [Your Position, e.g., Operations Manager] at [Company Name], a legitimate and actively operating business located at [Full Business Address].
We have been in continuous operation at this address for over 15 years and are officially registered as an LLP with the Ministry of Corporate Affairs, Government of India.
We maintain an official Google Business Profile (Profile ID: [ID_NUMBER]), which was created by me on [Date of Creation], using the email address [Your_Email@example.com]. This profile has served as a critical online asset for our visibility, customer engagement, and overall business performance — particularly through Google Maps and local search results.
However, on [Suspension Date], we received a notification stating that our Google Business Profile had been suspended due to [Brief Suspension Reason].
This suspension came as a surprise, as we have always ensured our profile remains compliant with Google’s Business Profile policies and guidelines. All business details listed — including name, address, phone number, operating hours, and photos — are 100% accurate, verified, and regularly updated.
We respectfully request that you review this suspension and reinstate our profile at the earliest opportunity. We believe the current suspension may be the result of a misunderstanding or system error.
To support our request, I have attached all relevant documentation including:
- Government-issued business registration certificates
- Proof of address and utility bills
- Recent photos of the business premises
- Screenshots of the GMB dashboard (if applicable)
If there are any specific issues or missing elements that led to the suspension, please inform us — we are fully committed to rectifying any errors promptly to ensure compliance.
We deeply appreciate your time and assistance in resolving this matter, and we look forward to continuing to use Google Business Profile as a trusted tool for our customer outreach and growth.
Sincerely,
[Your Full Name]
[Your Position]
[Company Name]
[Your Contact Information]
